We pride ourselves on customer service and efficient product delivery at Eva Timber. We always strive to get things right so that every customer is 100% satisfied with the service they receive.

However, we also recognise there are occasions when problems can occur, and things go wrong.

This section of Frequently Asked Questions aims to predict – and answer – many of the common queries our customers may have about our products and services, as well as direct them to the right place when they require more information.

Do Eva Timber provide free delivery?
Yes, for orders of £300 or more and/or within a 60-mile radius. You can find out more about our delivery service here.

What are your delivery charges for orders of £300 or more?
Our delivery fee is worked out based on your location and order value. For orders above £300 + VAT, we offer free delivery.

What if my order arrives damaged?
We do our utmost to ensure orders arrive in an undamaged condition. If you feel your order has been damaged, you can return items to us by giving us a call on 0138824595 and a member of our team will be happy to help.

Are there any location restrictions with delivery?
We currently only serve in the North East of England, within a 60 miles radius from our base in Crook. Please note we also require parking access to be provided for safe off- loading of your delivery.

Can customers collect their orders in person?
Yes, customers that order online or by phone can collect their goods in person from our warehouse near Crook. You can find directions and our opening hours here.
People can also walk in and buy in store

How should customers get in touch with Eva Timber?
There are various ways customers can contact us for information or when placing an order. Call us on 01388 249595, email sales@evatimber.com or fill out contact form here. Alternatively, you can pop into our store in Crook, DL15 8JL.

What are the most popular uses for timber?
Timber has a multitude of functions in construction, farming, and landscaping, and is used by both professionals and DIY enthusiasts. We stock sustainably sourced regularised timber, treated timber, sawn timber, timber decking, round timber, and round poles in a variety of dimensions that can be cut to size to suit any project.

Regularised timber and sawn timber are mostly used in general construction, building work, and joinery. Treated timber and round timber is for fencing and outdoor applications.

For more information about our wide range of timber products click here.

What is the best way to store timber?
How you store timber depends on the type of timber itself.

With the exception of unseasoned wood, it’s recommended you don’t store your timber outside. The reason for this is that outdoor elements like cold, moisture, and heat can cause timber to warp or bow.

Timber should be stored indoors in horizontal stacks off the ground and on a flat surface. It should be kept away from rain and moisture, and ideally out of direct sunlight. It should also be spaced out to provide proper ventilation.

How is timber used in construction?
Timber is widely used in construction and is safe to handle, easy to cut, extremely durable, and has impressive thermal properties. Timber can be used in heavy construction for columns, trusses, piles, caissons, and more and for light construction as joists, beams, rafters, roofing battens, and stud walls. It can also be used for temporary construction work such as scaffolding, formwork, falsework, and shoring.

Other uses for timber in construction include doors, window frames, gates, fencing, garden structures, boundary marking, and more.

What is the difference between C16 and C24 timber?
C16 and C24 refer to the strength grade of the timber set by the British Standards Institution and involves assessing any defects such as knots that can lower its strength.

Essentially, the higher number grade, the stronger and better quality the timber is. Therefore, C24 timber is superior to C16 timber.

C16 timber is versatile, relatively cheap, and the most common type of carcassing timber in the UK. It is normally used for internal construction projects like walls, floors, and roof joists.

C24 timber is more expensive than C16 due to its superior strength and appearance. It is mostly used for external construction like shed bases and decking.

What timber is best for DIY?
It depends on the size and nature of your DIY project. In general, pine and spruce are softwoods that are easy to work with, while redwood is highly resistant to moisture and ideal for outdoor applications such as decking.

What is the difference between spruce and pine?
Spruce and pine are softwoods and generally considered structural timber. They are interchangeable for most structural applications. Spruce has a higher strength-to-weight ratio than pine and therefore a slight advantage. However, spruce is more expensive than pine, so choice often comes down to budget size. Pine absorbs treatment better than spruce, so if timber is to be used outside for things like decking or garden sleepers, then pine is the better choice.

Why is timber a sustainable construction material?
Timber is a highly sustainable construction material because it is infinitely renewable and one of the most environmentally friendly materials available.

All the timber we import or source from homegrown regions has been harvested responsibly from forests that have been certified by the industry-standard Forest Stewardship Council or the Programme for the Endorsement of Forest Certification. These forests are well managed and continuously replenished to ensure no damage is caused to the surrounding environments or native flora and fauna.

Also might be worth saying that logging is a process that helps to preserve the ecosystems and keep forests healthy

At Eva Timber, we firmly believe timber is the most natural, sustainable, and versatile material used in construction, building, fencing, and other project work.

You can read more about our proactive approach to sustainability here.


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